I use socially responsible methods to identify answer questions people never knew they could ask

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My name is Lorna Ivette López Cardona De Rivera, but you can call me Lorna 😉.


I am a Atlanta-based mixed methods researcher working to deeply understand stakeholder attitudes and behaviors. 

Ensuring organizational strategy is appropriately targeted, on track, and culturally relevant is my specialty.


2021 - Present

Staff UX Researcher (L4)

Establishing a mixed methods research program for Twilio Flex, a programmable cloud-based contact center platform.

2017 - Present

Director of Research

Building a more diverse computing workforce by directing the research strategy for a volunteer led international initiative. 

2016 - 2021

Research Scientist II

I brought tailored insights and thought leadership to organizations seeking to improve usage of research computing resources. 

2011 - 2016

Sr/Research Specialist

Spent five years designing and implementing evaluation plans for a 10 year $235 million National Science Foundation (NSF) project. 


insideHPC’s ISC Video Lineup: Experts Talk ISC Highlights, ‘HPC Shark Tank’ and Our Vendor Interviews
Association of American Colleges & Universities WEBINAR V: Critical Dimensions for Success in Broadening Participation: Leveraging Resources
SC20 WHPC Workshop Presentation: Navigating Change
AaEA Anti-Racism & Evaluation Panel
CEISMC Research Scientist, Lorna Rivera, Nominated to Serve as General Co-Chair at The PEARC22 Conference
WHPC AMA Session: Working from Home


Mixed Methods Summary Graphic

Mixed Methods Case Study

I study the behaviors and motivations of XSEDE users participating in online and in-person training programs.
We tailor training content to user needs and continually achieve 
significant increases in training participation through data-driven insights.
Skills: qualitative research, quantitative research, leadership, longitudinal study, surveys, data mining, databases, personas, task flows
View Project Details (TBD)
Performance Evaluation Summary Graphic

Program Evaluation Case Study

I evaluate an international summer school that aims to diversify the 
research computing workforce. 
To reduce selection bias, I developed a new application and review process that immediately increased female participation by 30% and US Black and Latinx participation by 33%. 
Skills: qualitative research, quantitative research, program evaluation, surveys, interviews, focus groups, field research, observations, ethnography
View Project Details (TBD)
Organizational Strategy Summary Graphic

Organizational Strategy Case Study

I help guide strategy for a distributed organization with National Science Foundation (NSF) funding totaling over $235 million [12]. 
We developed a metrics system that influenced decision-making throughout the entire organization and its sponsors.
Skills: performance measurement, monitoring and evaluation, ROI, program management, Tableau
View Project Details (TBD)