I use socially responsible methods to identify & answer questions people never knew they could ask.

MY STORY

My name is Lorna Ivette López Cardona De Rivera, but you can call me Lorna 😉.

I am a Bay Area-based mixed methods researcher working to deeply understand stakeholder attitudes and behaviors.

Ensuring organizational strategy is appropriately targeted, on track, and culturally relevant is my specialty.

EXPERIENCE

2021 - Present

Staff UX Researcher (L4)

Establishing a mixed methods research program for Twilio Flex, a programmable cloud-based contact center platform.

2017 - Present

Director of Research

Building a more diverse computing workforce by directing the research strategy for a volunteer led international initiative.

Research Scientist II

I brought tailored insights and thought leadership to organizations seeking to improve usage of research computing resources.

Sr/Research Specialist

Spent five years designing and implementing evaluation plans for a 10 year $235 million National Science Foundation (NSF) project.

MENTIONS

SAMPLE WORK

Mixed Methods Case Study

View Project Details (TBD)

Program Evaluation Case Study

View Project Details (TBD)

Organizational Strategy Case Study

View Project Details (TBD)

I use socially responsible methods to identify & answer questions people never knew they could ask.

MY STORY

EXPERIENCE

MENTIONS

SAMPLE WORK

EMAIL: Research@LornaRivera.com

Home

I use socially responsible methods to identify & answer questions people never knew they could ask.

MY STORY

EXPERIENCE

MENTIONS

Association of American Colleges & Universities WEBINAR V: Critical Dimensions for Success in Broadening Participation: Leveraging Resources

SC20 WHPC Workshop Presentation: Navigating Change

AaEA Anti-Racism & Evaluation Panel

CEISMC Research Scientist, Lorna Rivera, Nominated to Serve as General Co-Chair at The PEARC22 Conference

WHPC AMA Session: Working from Home

Lorna Rivera: From zero computing experience to evaluating a national cyberinfrastructure initiative

SAMPLE WORK

I study the behaviors and motivations of XSEDE users participating in online and in-person training programs.

We tailor training content to user needs and continually achieve

significant increases in training participation through data-driven insights.

Skills: qualitative research, quantitative research, leadership, longitudinal study, surveys, data mining, databases, personas, task flows

I evaluate an international summer school that aims to diversify the

research computing workforce.

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To reduce selection bias, I developed a new application and review process that immediately increased female participation by 30% and US Black and Latinx participation by 33%.

Skills: qualitative research, quantitative research, program evaluation, surveys, interviews, focus groups, field research, observations, ethnography

I help guide strategy for a distributed organization with National Science Foundation (NSF) funding totaling over $235 million [1, 2].

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We developed a metrics system that influenced decision-making throughout the entire organization and its sponsors.

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Skills: performance measurement, monitoring and evaluation, ROI, program management, Tableau

ABOUT ME

I'm a Georgia Tech research faculty

member working to deeply

understand research computing

users. Ensuring organizational

strategy is appropriately targeted, on track, and culturally relevant is my specialty.

NAVIGATION

CONTACT

Berkeley, California

Research@LornaRivera.com

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