I use socially responsible methods to identify answer questions people never knew they could ask

  • Twitter
  • LinkedIn
  • Pinterest
ย 
ย 
ย 

MY STORY

My name is Lorna Ivette Lรณpez Cardona De Rivera, but you can call me Lorna ๐Ÿ˜‰.

 

I am a Bay Area-based mixed methods researcher working to deeply understand stakeholder attitudes and behaviors. 

Ensuring organizational strategy is appropriately targeted, on track, and culturally relevant is my specialty.

โ€‹

โ€‹

EXPERIENCE

2021 - Present

Staff UX Researcher (L4)

Establishing a mixed methods research program for Twilio Flex, a programmable cloud-based contact center platform.

2017 - Present

Director of Research

Building a more diverse computing workforce by directing the research strategy for a volunteer led international initiative. 

2016 - 2021

Research Scientist II

I brought tailored insights and thought leadership to organizations seeking to improve usage of research computing resources. 

2011 - 2016

Sr/Research Specialist

Spent five years designing and implementing evaluation plans for a 10 year $235 million National Science Foundation (NSF) project. 

MENTIONS

Association of American Colleges & Universities WEBINAR V: Critical Dimensions for Success in Broadening Participation: Leveraging Resources
SC20 WHPC Workshop Presentation: Navigating Change
AaEA Anti-Racism & Evaluation Panel
CEISMC Research Scientist, Lorna Rivera, Nominated to Serve as General Co-Chair at The PEARC22 Conference
WHPC AMA Session: Working from Home
Lorna Rivera: From zero computing experience to evaluating a national cyberinfrastructure initiative
ย 

SAMPLE WORK

Mixed Methods Case Study

I study the behaviors and motivations of XSEDE users participating in online and in-person training programs.
 
We tailor training content to user needs and continually achieve 
significant increases in training participation through data-driven insights.
 
Skills: qualitative research, quantitative research, leadership, longitudinal study, surveys, data mining, databases, personas, task flows

Program Evaluation Case Study

I evaluate an international summer school that aims to diversify the 
research computing workforce. 
โ€‹
To reduce selection bias, I developed a new application and review process that immediately increased female participation by 30% and US Black and Latinx participation by 33%. 
 
Skills: qualitative research, quantitative research, program evaluation, surveys, interviews, focus groups, field research, observations, ethnography

Organizational Strategy Case Study

I help guide strategy for a distributed organization with National Science Foundation (NSF) funding totaling over $235 million [12]. 
โ€‹
We developed a metrics system that influenced decision-making throughout the entire organization and its sponsors.
โ€‹
Skills: performance measurement, monitoring and evaluation, ROI, program management, Tableau
ย 
ABOUT ME
I'm a Georgia Tech research faculty
member working to deeply 
understand research computing
users. Ensuring organizational 
strategy is appropriately targeted, on track, and culturally relevant is my specialty.
NAVIGATION
CONTACT
Berkeley, California
FOLLOW ME HERE
  • Twitter
  • LinkedIn
  • Pinterest